MORE THAN TECHNICAL SUPPORT
GraphiCode recognizes that product training and on-going support for our customers is a vital component to ensuring the well-being and profitability of both our customers and ourselves. Designed to help customers with technology and workflow issues, GraphiCode provides the expertise to increase employee skills, boost manufacturing efficiency, and quickly resolve technical issues. It is with this in mind that we have developed focused, useful, and accessible support to enhance the productivity of GraphiCode customers.
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ANNUAL SUPPORT PLANIt is GraphiCode's policy to provide technical support to our clients who have purchased an Annual Support Plan. The Annual Support Plan is the most cost effective way of maximizing your GraphiCode software and provides one year of technical support. It also provides regular software updates as well as access to areas on the web-site containing time-saving scripts and automated technical support. |
NO ANNUAL SUPPORT PLANFor GC-Prevue customers and customers without an Annual Support Plan we offer technical support on an on-call basis. Charges for the on-call service are $50 for the first 15 minutes and then $2 per minute for subsequent minutes. There is a $50 minimum charge per incident. On-call charges are payable by credit card only and the reporting of bugs or enhancements is, of course, free of charge. |
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TRAININGGraphiCode offers instructor led customized training. These workshops provide introductory to master level instruction for every GraphiCode product. We'll come to your onsite location or you can come here to the GraphiCode training center. What matters to GraphiCode is that you get the training you need based on your uses of our products. Even if you have been using GraphiCode's products and feel like an expert, our training can still introduce you to the newest functionality and upgrades. |
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Send Us Your Data
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SEND US YOUR DATATo be able to successfully provide you with our support please send us your data. However, to be qualified for our technical support you need to be current on maintenance (Annual Support Plan).If you would like to send us a feedback you may do so by clicking here. |
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GC-PREVUE SUPPORTDue to numerous enhancements to our products, job files (.gwk) created in this version cannot be loaded into older versions of GraphiCode software. However, you will be able to load .gwk files created in those versions into this version of GC-Prevue. |
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Getting Started with GC-Prevue For help with getting familiar with the GC-Prevue interface and operation. Click Here |
Unable to Download GC-Prevue Click on the link above if you are experiencing problems downloading GC-Prevue. Click Here |
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